Questions about a return? Email sales@alaserrecharge.com or use our contact form. A person will reply and give you a return authorization number. No account or online portal required.
Defective Items
Every cartridge we sell is covered by our one-year guarantee. If a cartridge is defective within one year of purchase, we replace it or refund the full purchase price, and we send a prepaid return label. A defective cartridge must be returned with at least 10% of its toner or ink remaining. The guarantee does not cover incidental damage, improper use, or a cartridge that has been modified.
Wrong, Missing or Damaged Items
If we sent the wrong item, an item is missing, or your box arrived damaged, let us know within 10 days of delivery and we will make it right at no cost to you. If the box is visibly damaged, please note it on the carrier’s delivery paperwork.
Returning Something You Don’t Need
Unopened, non-defective items can be returned within 90 days of purchase for a refund, less a 10% restocking fee. The original packaging must be free of marks, stickers, labels or damage. Contact us first for a return authorization number; return shipping on these items is the customer’s responsibility.
Order Changes and Cancellations
We process orders immediately so they can ship the same business day, so an order can’t be changed or cancelled after it’s placed. If something isn’t right when it arrives, the steps above make it easy to fix.
Refund Timing
Once we receive your return, refunds are processed within 3 to 5 business days back to your original payment method.