Remanufactured & compatible cartridges since 1989
Questions? We've Got Answers

FAQs

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Ordering & Payment

What payment methods do you accept?

We accept all major credit cards as well as approved dealer/net-terms accounts for repeat business customers. See our Dealer Pricing page for details.

Do you charge sales tax?

Sales tax is calculated based on your shipping address and applied at checkout where required by law.

Can I get a quote for a large or recurring order?

Yes. Send us the parts and quantities on our Dealer Pricing page and we'll put together fleet or dealer pricing for you.

Can I change or cancel my order after I place it?

Once an order is placed we process it right away so it can ship the same day, which means we can't change or cancel it after that point. If something isn't right when it arrives, call us and we'll sort it out through the returns process.

Shipping & Delivery

How fast will my order ship?

Orders placed by 3:00pm ET ship the same business day.

Do you ship nationwide?

Yes, we distribute remanufactured and compatible cartridges to customers across the country, not just South Florida.

How do I track my order?

You'll receive a tracking number by email as soon as your order ships.

What happens if part of my order is backordered?

In-stock items ship right away and any backordered item follows as soon as it's available, at no extra shipping cost to you. If you're on a deadline, call before ordering and we'll confirm stock.

Returns & Guarantee

What's your return policy?

Unopened, non-defective items can be returned within 90 days of purchase for a refund, less a 10% restocking fee. Defective cartridges are covered by our one-year guarantee. Call or email us first and we will give you a return authorization number.

What if a cartridge is defective?

A defective cartridge is covered by our one-year guarantee: we replace it or refund the full purchase price. If we sent the wrong item, tell us within 10 days of delivery and we will make it right. Either way we send a prepaid return label.

Will using your cartridges void my printer's warranty?

No. The federal Magnuson-Moss Warranty Act protects you from that: your printer manufacturer can't void your warranty just because you used a remanufactured or compatible cartridge.

My order arrived damaged. What should I do?

Note the damage on the carrier's delivery paperwork if you can, then email sales@alaserrecharge.com within 10 days of delivery with a photo of the box. We'll get a replacement moving.

Can I return an item I ordered by mistake?

Yes, within 90 days of purchase, as long as it is unopened and the original packaging is free of marks, stickers, labels or damage. A 10% restocking fee applies to returns that are not defective.

How long are your cartridges under warranty?

Every cartridge we sell, toner, ink, drum or ribbon, is guaranteed for one year from the date of purchase. A defective cartridge must come back with at least 10% of its toner or ink remaining.

Compatibility & Page Yield

How do I find the right cartridge for my printer?

Search your printer's brand and model number, or the part number printed on your current cartridge, and we'll match you to the correct remanufactured or compatible replacement.

Why did I get fewer pages than the yield listed?

Manufacturer page-yield ratings are based on printing at roughly 5% page coverage (about a typical business letter). Graphics, photos, and dense text use more toner per page and will lower your real-world yield.

What's the difference between 'remanufactured' and 'compatible'?

Remanufactured cartridges start as genuine OEM shells that are cleaned, inspected, and refilled. Compatible cartridges are newly built, non-OEM cartridges engineered to the same specifications. Both are covered by the same guarantee.

About Our Cartridges

Since when has A Laser Recharge been in business?

We've been supplying remanufactured and compatible toner, inkjet, drum, and ribbon supplies since 1989, family-owned the whole way.

Do you sell OEM cartridges too?

We specialize in remanufactured and compatible supplies so you can cut your printing costs. That’s the whole reason we exist.

Still have a question?

Send us a message and we'll get back to you.

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